Ensure the Reports display box is unchecked

In the Microsoft 365 Admin Center navigate to ‘reports’ and a side bar will show up with information about the reports you have called when creating the

If the box is checked, the organization will have to uncheck it in order for the correct data to be populated in the Certero platform. This data is imperative for optimization opportunities, as it tracks the user last login date stamps and therefore identifies when users have not accessed 365 services in a certain period of time. The admin center option should look like this: