In the Certero Platform, you can enable synchronization with the Customer Center to automatically receive product updates and software recognition data.

What gets synchronized?

• Certero Provisioning Services: New releases of Certero Provisioning Services are downloaded automatically. A notification message informing you of the update will be shown next time you login to the admin console.

• Certero Management Platform (Filesets): New releases of the Certero Management Platform (CMP) are downloaded automatically and will be listed under the Filesets menu. All tenants where the update has not been applied will be highlighted with a yellow warning icon.

• License Key Updates: Changes to your license key(s) will automatically be synchronised so you do not have to manually apply them, for example, when you renew a subscription license or maintenance and support for a perpetual license.

• Software Recognition Data: The latest definition data will be automatically downloaded and applied to any of your tenant instances with a valid Software Recognition Service (SRS) subscription.

• Unrecognized Software: Software that cannot be identified within the Certero Management Platform is automatically submitted to the Certero Customer Center for analysis by the SRS team.

No customer 'sensitive' data is exchanged between you and Certero.

How does the synchronization work?

If enabled, Certero Provisioning Services will communicate upstream with the Certero Customer Center every 5 minutes. All communication is performed via web services over a secure channel using the standard HTTPS protocol.

Certero Provisioning Services authenticates itself to the Customer Center using a combination of your assigned Client ID and an authentication token. Authentication tokens can be generated at any time on the licensing page within the Certero Customer Center.

Enabling / Disabling Synchronization

Log into the Customer Center and the Licensing option to view your licensed CMP tenant instances. The top region will show your Client ID (fixed by Certero) and your authentication token, which you can generate by clicking the Generate New Token button. This authentication token will be used within Certero Provisioning Services to authenticate and allow syncronization to occur.

Within Certero Provisioning, click the drop down menu by your user ID (normally your email address) and select Options . Next, select the Customer Centre tab to show the screen below:

• Toggle the Syn Settings option to enabled or disabled synchronization.

• Your Client ID is set by Certero and cannot be modified.

• Set the Authentication Token to that from the Customer Center.

• If required, configure the details of any proxy server you may use.

• Click the Validate button to check communication between your Certero Provisioning Service and the Customer Center.

• If all is well, click the Save Changes button.

A reminder that only you:

• Have access to the Customer Center to generate an authentication token

• Have access to your Certero Provisioning Services where the authentication token resides

• Can apply an authentication token