Computer Systems - Technical Reference | CXTech
Computer Systems - Technical Reference
Document ID: L2A-002
Module: Certero for Enterprise ITAM > Inventory
Menu: Computer Systems
Primary Entity: ComputerSystem
Overview
Computer Systems is the central inventory module for all discovered computing devices. It provides a unified view across all operating systems while supporting OS-specific properties and features through inheritance.
Navigation
Menu Paths
Data Model
Base Entity: ComputerSystem
All computer systems inherit from the base ComputerSystem entity.
Key Properties:
OS-Specific Extensions
WindowsSystem
LinuxSystem
AppleSystem
AixSystem
SolarisSystem
User Interface
All Systems Grid
Navigation: Main Menu → Computer Systems → All Systems
Default Columns:
Available Actions:
System Properties View
Navigation: Click any system row
Tab Structure:
OS-Specific Features
Windows Systems
Additional Menu Items:
Services: WindowsSystemService
Startup Programs: WindowsSystemStartupProgram
Shares: WindowsSystemShare
Printers: Local printers
Key Data:
Registry information
Windows features
Installed updates (KB articles)
Local users and groups
Environment variables
Linux Systems
Additional Data:
Package managers (RPM, DEB, etc.)
Kernel modules
Mount points
Cron jobs
System services (systemd/init)
macOS Systems
Additional Data:
Applications (.app bundles)
System preferences
Kernel extensions
User applications
IBM AIX Systems
Additional Data:
LPAR information
ODM data
Filesets
LPP packages
Oracle Solaris Systems
Additional Data:
Zone configuration
Packages (IPS/SVR4)
Patches
SMF services
Virtual Machine Detection
How Virtualization is Detected
The platform detects virtual machines through multiple methods:
Virtual Machine Properties
Data Collection
Agent Collection Schedule
Default collection components:
Collection Triggers
Configurations
ComputerSystemConfiguration Entity
Navigation: Main Menu → Computer Systems → Configurations
Stores point-in-time configuration snapshots.
Key Fields:
Troubleshooting
Issue: System Shows Wrong OS Type
Symptoms:
System appears under wrong OS category
OS-specific features not available
Resolution:
Check OS detection in inventory
Verify agent is collecting OS data
Check for WMI/system query errors
Re-run full inventory
Issue: Missing Hardware Information
Symptoms:
CPU/memory/disk shows as empty
Hardware tab incomplete
Resolution:
Check agent permissions
Verify WMI service (Windows)
Check hardware queries in agent logs
Some virtual platforms limit hardware visibility
Issue: Duplicate Systems
Symptoms:
Same computer appears multiple times
Different IDs for same hostname
Cause: System rebuilt without cleanup, or multiple discovery sources.
Resolution:
Review: Miscellaneous → Duplicate Systems
Archive incorrect records
Merge if feature available
Check unique identifier settings
Issue: Systems Not Updating
Symptoms:
Last Inventory date not changing
Data appears stale
Resolution:
Check agent service status
Verify network connectivity to Endpoint Server
Review agent logs for errors
Check Configuration Rule schedule
Verify system matches rule criteria