Windows Agent Deployment and Remote Inventory Error Codes

Error Code

Description

Resolution

5

Access is Denied.

This normally means that the user account being used to perform the inventory is not an Administrator of the target computer.

This usually occurs on Domain Controllers where the account is not a Domain Administrator. This may also occur using a Local Administrator account, other than 'Administrator' on non-domain joined computers.

Resolution: Retry the inventory with a different user account.

53

The network path was not found.

The Certero Endpoint Server cannot map drive to the admin$ share. This indicates a firewall issue, DNS issue or the admin$ has been disabled.

Resolution: Try to map a drive to the computer using \\machinename\admin$ from the Certero Endpoint Server.

64

The specified network name is no longer available.

The target machine is no longer responding or online.

Resolution: Retry the inventory.

67

The network name cannot be found.

These will normally be cluster resource accounts in Active Directory. The records being targeted from Active Directory are not actual computer records.

If this is the case you can ignore these records as they not actually computers but cluster resource accounts.

Resolution: Ignore cluster resource accounts by changing the Client Rule.

1311

There are currently no logon servers available to service the logon request.

There were no domain controllers available to authenticate the service account when attempting the drive mapping.

Resolution: Retry the inventory.

1326

Logon failure: unknown user name or bad password.

This usually means the computer is a member of a Domain where there is no associated Active Directory Connector.

Resolution: Retry the inventory with a different user account.

1789

The trust relationship between this workstation and the primary domain failed.

This usually means the computer account in Active Directory has been disabled or deleted.

Resolution: Check there is a computer record in Active Directory. Add the computer back to the domain.

Host is unreachable

The computer was not on the network.

Unable to contact the computer when the inventory was attempted.

Resolution: The inventory will be retried automatically.

Host to IP validation failure

When the drive was mapped to the computer the hostname did not match the target.

This is normally related to DNS issues. When the drive is mapped to the computer the hostname is checked. If this doesn't match the host being targeted, this error will be returned.

Resolution: Turn on scavenging in DNS to remove stale records. Configure DHCP to dynamically update DNS when an IP Address is issued.

Unable to find an active IP address

Cannot resolve the hostname to an IP Address.

Certero populates IP Addresses for Client Records under Client Management > Computers .  This is either populated by the network discovery or by DNS lookup as part of the Active Directory Connector. Certero has been unable to identify the IP Address of these computers.

Resolution: Check DNS to see if there is a record for this computer. Ensure DNS Servers have been added for each Domain under Administration > DNS Servers . Ensure the DNS Servers have been specified on the NIC of the Endpoint Server.

Fatal error - The process cannot access the file '\\<Path>rmexec.exe' because it is being used by another process

The Certero remote installation process rmexec.exe is stuck.

This is often caused by Anti-virus or security products preventing the rmexec.exe process from either installing the agent or performing the remote inventory.

Resolution: Kill the process rmexec.exe on the remote computer. Add an anti-virus exception for rmexec.exe in %WINDIR%\Temp

Failed to set a temporary path on the remote computer

There is no temp folder set under C:\Windows\Temp

There is no temporary folder set for the machine or the temp variable is not set.

Resolution: Set a temporary folder and the temp folder variable on the target computer.

Fatal error – There is not enough space on the disk

The system drive (C:\) has less than 1MB of free space

The inventory will require up to 10MB of disk space depending on whether the agent or remote inventory is used.

Resolution: Free up disk space on the target computer.