VMware Connector TLS Error v1a
VMware Connector TLS Error v1a
After configuring a connector within Certero to a VMware vCenter server, the connector may fail with one or more of the following errors :
ERROR: (viServer) Exception: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel
You may also see the following error in Internet Explorer while attempting to view the certificate :
"Windows does not have enough information to verify this certificate"
To resolve this issue please follow the steps below:
Login to the Certero Endpoint Server configured for the VMware connector
Open a web browser and navigate to the vCenter server URL https://<vcenterserver>
Accept the certificate warning and proceed to the site
On the right hand menu Click 'Download trusted root CA certificates' and click save
Unzip the downloaded files and save to the desired location
Open an MMC console and add the Certificates Snap-In
Click Ok, then select computer account and local computer
Expand Certificates > Trusted Root Certification Authorities > Certificates
Right click 'Certificates' and select All Tasks > Import
Click Browse and navigate to the certificate download location
Import the certificates (excluding the certificate revocation)
Open a web browser and navigate to the vCenter server URL https://<vcenterserver>
The certificate error should no longer appear
Re-run the Certero VMware connector
The VMware connector should now complete successfully