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Warranty configuration & retrieval

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Certero can retrieve warranty information for Windows and Linux computer systems. The resulting data is visible on the Warranty tab of compatible Computer Systems datagrids and is addressable by Certero reporting features, thus automatically including warranty data in your holistic ITAM reporting and management.

Certero will use manufacturer serial numbers or asset tag information in Computer System BIOS to perform lookups; but only where the manufacturer provides a useful API; which currently only includes Dell and Lenovo.

Dell:

  • No setup required, this works straight out of the box

Lenovo:

  • Lenovo requires your Lenovo Client ID added to Global Settings :

How to setup your Lenovo Warranty Retrieval:

Certero Endpoint servers perform the API lookups and require the Warranty Connector feature enabled:

SaaS Hosted:

  • The Warranty Feature is enabled against your Certero Cloud Server.

On-Premises:

  • The Warranty Feature needs enabling against an Endpoint Server that is able to communicate with both the Dell and Lenovo API Endpoints listed below.

Endpoint servers assigned warranty lookup work require outbound Internet access (TCP port 443) to the vendors' API endpoints:

Dell:

  • apigtwb2c.us.dell.com

Lenovo:

  • supportapi.lenovo.com