--- title: "Application Users" canonical: "https://ai-docs.certero.com/space/CXSM/108299707/Application%20Users" format: markdown --- --- The **Users** area, located under the **Manage** section, provides visibility into all potential SaaS users across the organization. > ℹ️ Iconography indicates the origin of each user and their associated usage data (e.g., Entra ID, Okta, or browser discovery).  The Users view includes: - **User Counts by Status** – A high-level summary of users based on their status. - **Data Grid** – A filterable and sortable table of users, with export options to **CSV** or **JSON**. ### User Statuses - **Active** – The user’s SaaS activity is tracked, and potential usage data is included in reporting. - **Untracked** – The user has been flagged so that their usage data is excluded from reporting. - **Inactive** – The user has no associated SaaS usage data. *(This status is system-determined based on data, not manually assigned.)* Statuses can be updated directly from the **Status** field for each user. **Active** and **Untracked** can be set within the platform, while **Inactive** is based solely on incoming data. ### User Detail View Double-clicking a user opens the **User Detail** view, which provides: - **User Profile Information** – High-level details about the selected user. - **Applications Grid** – A list of potential SaaS applications accessed by the user. - **Actions Menu** – Opens the **Application Detail** view for deeper insight into each application the user interacts with.  > ℹ️ The **More Information **section expands to provide more details.