---
title: "How do I submit Software Recognition Requests? | v8+"
canonical: "https://ai-docs.certero.com/space/CUP/128417839/How%20do%20I%20submit%20Software%20Recognition%20Requests%3F%20%7C%20v8%2B"
format: markdown
---
One of the challenges in licensing software is that the inventory data that is collected includes a large amount of software products that are: 

- Unrecognized
- Free
- Non-Licensable

This can include Service packs and system software. Therefore, Certero will clean up this data by identifying and categorizing into a manageable list of software. 

This is completed through the Software Recognition Database, which is centrally maintained by Certero. 

![image](media://df8b9f0a-6a69-4c31-a544-dada992dea2a)

In addition to the regular SRS releases provided by Certero through the Customer Center, customers may also request SRS on demand. For Example, a customer may want to request a specific product to be categorized, these requests will be prioritized. 

Follow the instructions below on how to submit your software to be categorized: 

## Exporting software from Certero

1. Navigate to your Certero Platform.

![image]()

2. Click the burger icon.

![image]()

3. Click "Software".

![image]()

4. Click "Windows Software".

![image]()

5. Apply criteria to focus on the software you want categorized. In this example we will filter on the "Publisher".

![image]()

6. Type "Microsoft".

![image]()

7. Click "Export".

![image]()

8. Click "Tab delimited (.txt)".

![image]()

9. Click "OK".

![image]()

## Submitting software to Certero

There are three ways in which to submit your software. Certero’s preferred way is to Submit a Request, however there are other ways if there are issues around security or file size. The three ways are described below: 

## 1. Submit a Request

- Within the Customer Center Helpdesk, click on **Submit a Request **
- Set the topic as Software Recognition Request
- Fill out the relevant sections
- In the Description section, state if there are any specific products that need prioritizing and provide details of Publisher, Product and Version
- State the Priority as per descriptions
- Ensure you attach the Tab Delimited file of your Windows software

## 2. Submit via Email

- Send an email to [helpdesk@certero.com](mailto:helpdesk@certero.com) (this will automatically raise a ticket to the helpdesk)
- Ensure you state the subject as Software Recognition Request
- Attach your Tab delimited file of your Windows Software to the email
- Like above, state any specific products that need prioritizing and provide details of Publisher, Product and Version

## 3. Submit via My Files

- Navigate to [https://cc.certero.com/MyFiles](https://cc.certero.com/MyFiles)
- Upload your Tab delimited file under the My Files section in the Customer Center
- To notify us of this upload, please Submit a Request as highlighted above

For instructions on how to download and apply SRS definitions, please review this article:

[https://certero.atlassian.net/wiki/spaces/CUP/pages/128450659](https://certero.atlassian.net/wiki/spaces/CUP/pages/128450659)