Welcome to your new Help Desk

Guidance Steps:

Hello and thank you for visiting your new Certero Help Desk.

We have prepared for you a short video, which will provide you with a guided walkthrough of our New and Improved Help Desk, that will go live from 5th November 2025.

The video will provide you with an overview of the following areas;

• New Look & Feel

• Navigation Tips

• New features available to you.

• How to raise a new request.

Thanks for watching, we hope you found it useful!

Getting Started / Support

If you have questions or need help, please contact the Certero Help Desk or your Certero account team.

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