---
title: "How to perform a Backup of a Certero On-Premises platform"
canonical: "https://ai-docs.certero.com/space/CUP/125108713/How%20to%20perform%20a%20Backup%20of%20a%20Certero%20On-Premises%20platform"
format: markdown
---
This article is to assist On-Premises Certero customers with taking a backup of their Certero platform which can be stored for archiving or provided to Certero as part of support troubleshooting.

> ℹ️ SaaS Hosted customer backups are managed by Certero.

1. RDP to your Provisioning Services server.

2. In a new browser tab, navigate to [https://localhost:9000](https://app01.lab.consultancy.local:9000/Login?ReturnUrl=%2F)

3. Click the "Email" field.

![image]()

4. Type "admin@cps.local"

5. Click the "Password" field and type your password.

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6. Click "Sign In"

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7. Click "Tenants"

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8. Click the three blue dots to the left of your Tenant.

![image]()

9. Click "Backup"

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10. Click the "Description" field.

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11. Type a name for your backup file: i.e. "New Backup for Support Ticket"

12. Click "Submit"

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13. The backup process will start, when complete, a tick is presented next to your Backup Name.

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14. Click "Backups"

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15. Click this link to download the backup.

![image]()

16. In a new tab, navigate to [https://cc.certero.com/MyFiles](https://cc.certero.com/MyFiles)

17. Click "Add files..."

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18. Click "Upload"

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19. Wait for the upload process to complete.

![image]()