---
title: "Welcome to your new Help Desk"
canonical: "https://ai-docs.certero.com/space/CA/118952142/Welcome%20to%20your%20new%20Help%20Desk"
format: markdown
---
---

## <u>Guidance Steps:</u>

Hello and thank you for visiting your new Certero Help Desk. 

We have prepared for you a short video, which will provide you with a guided walkthrough of our New and Improved Help Desk, that will go live from 5th November 2025.

The video will provide you with an overview of the following areas;

- New Look & Feel
- Navigation Tips
- New features available to you.
- How to raise a new request.


![Help Desk Walkthrough Guide.mov](media://db028e46-cee9-4add-be50-6de7cab60f56)

Thanks for watching, we hope you found it useful!